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Product FAQs

How can I ensure I order the correct size?

Our detailed size guide helps you choose with confidence. For personalized guidance, share your measurements with our team, and we’ll assist in selecting the ideal fit.

How should I care for my MauveTree jacket?12345678912345

Store it in a cool, dry place, away from direct sunlight. Use a leather conditioner twice a year and a padded hanger to maintain its shape and finish for years to come.

Is your leather guaranteed to be authentic?

Absolutely. Every MauveTree jacket is crafted from 100% genuine animal hide (unless specified), carefully sourced and inspected for quality, ensuring authenticity and durability.

Why might the color look slightly different?

Screen displays vary, and natural lighting can affect how colors appear. Your jacket will match its description, with the beauty of genuine leather’s natural depth and richness.

What leather do you use?

Only 100% genuine animal hide (unless specified) — selected for its quality, texture, and durability. Each piece is unique, ensuring every MauveTree jacket carries its own character.

Can I choose the exact shade?

Because we use authentic hides, subtle variations in shade are natural. These nuances make every jacket distinct — a true mark of craftsmanship.

Will it look like the photos online?

Yes. The design, fit, and quality remain the same. Slight natural differences in tone or texture are part of the handcrafted charm.

What if I’m not satisfied with the color?

Our Return & Exchange Policy ensures you can exchange or return your jacket with ease. Your satisfaction is our priority.

How can I reach customer care?

Contact us at customercare@mauvetree.com. Our team is here to assist with any inquiries or concerns.

Are there any shipping charges?

None. Worldwide shipping is complimentary on all orders.

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