Our Return & Exchange Policy ensures you can exchange or return your jacket with ease. Your satisfaction is our priority.

Contact us at customercare@mauvetree.com. Our team is here to assist with any inquiries or concerns.

None. Worldwide shipping is complimentary on all orders.

Your payment may have been declined due to any of the following reasons:

Incorrect billing address and phone number:
Make sure that the billing address listed in your account matches that associated with your payment method.

Credit card limit reached:
Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.

Credit / Debit Card Number:
Make sure that the credit card or debit card number is correct and up-to-date.

Credit / Debit Card Expiration date:
Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.

We accept and ship orders to all countries except Russia, Israel, Iran, Iraq, India, and OFAC-sanctioned countries.

All orders are shipped on a Delivery Duty Unpaid (DDU) basis. Any charges incurred at customs are the buyer’s responsibility. Please check with your country’s customs office for these costs before purchase.

We ship through Express Deliveries including DHL, FedEx, and unfortunately, they do not accept APO, FPO or PO box addresses.

Once your order has been dispatched, you can track it. Please email us with your order number, and we will provide you with a link to track your parcel.

The change of the shipping address depends on your order’s current status. If your order status is anything other than shipped, you can contact us at contact@mauvetree.com and let us know the new address. We’ll take the necessary steps to change the address for you.

In case your order has been shipped, we would suggest you to contact the courier company with your order’s tracking details and request them the change of address.

Your tracking link will be able to provide up to date information on the status of your order. If your estimated delivery date has passed and you haven’t received your order, feel free to write us at contact@mauvetree.com

You can view our “Size Chart” to know your size.

Still, if you have any problems regarding the size, no worries. You can leave us a message that you’re unsure about the size at contact@mauvetree.com and our support agent will assist you in getting a perfectly fitted jacket.

To ensure a good fit, all big and tall size customers are requested to place a “custom size” order from the size options.